Social CRM Definition By Martin Walsh
July 6 2009, 2:50am
This is a draft document to try and explain the concept of Social CRM, it’s benefits and how it fits into the overall marketing discipline.
This is still a work in process so please feel free to contact me with suggestions!
Via: http://www.slideshare.net/martinwalsh/social-crm-definition-by-martin-walsh
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